#dark-patterns

Louis Rossmann reads an email from an anonymous Genius Bar employee alleging that Apple Store payment devices let staff start subscription trials for customers with a single accept tap, and that pressure on the service attach metric has led some staff to sign customers up without consent. He asks other Apple retail employees for screenshots, metric targets, and training material to corroborate it.

Louis Rossmann's signed Consumer Rights Wiki write-up of an anonymous Apple Store employee's claims that the in-store Connect and Personalize screens let salespeople accept free trials, such as Apple One at $21.95 a month after three months, on a customer's behalf. It includes the correspondent's redacted photos of the screens and Apple's steps for checking, canceling, and getting refunds on subscriptions.